Customer Service

Here to Help – Every Step of the Way

At ZBiiz, customer satisfaction is more than a promise — it’s at the heart of everything we do. Whether you’re placing your first order, tracking a delivery, or need support after your purchase, our dedicated customer service team is here to ensure your experience is smooth, stress-free, and satisfying.

We know that choosing furniture and appliances is a big decision. That’s why we’re always ready to answer your questions, provide guidance, and offer friendly assistance before, during, and after your purchase.

Need Help? We’ve Got You Covered

Here’s how we support you throughout your journey with us:

1. Pre-Sales Support
Not sure what product suits your space or needs?
We’re happy to help you compare options, check product specifications, or offer personalized recommendations. Just contact us via email or phone.

2. Order Assistance
Once your order is placed, you’ll receive a confirmation email with all the details. If you need to make changes, correct an address, or check your order status, we’re just a message away.

3. Shipping & Delivery
We provide fast and reliable delivery across Ireland, typically within 2 to 5 business days. You’ll receive tracking information once your item ships. If you have any delivery concerns, our support team will work with you to resolve them quickly.

4. Returns & Exchanges
We stand behind the quality of our products. If something isn’t right, we’ll help you through our return or exchange process. Learn more on our Return Policy page or contact us directly to start a return.

5. After-Sales Support
Need help with installation, product care, or warranty questions?
We’re here long after your item is delivered. We can guide you through setup, troubleshooting, or connect you with the manufacturer if needed.

How to Reach Us

Our team is based in Ennis, County Clare, and we take pride in offering personal, prompt, and professional service.

Email: zbiz.irish@gmail.com
Phone: +353 85 712 4717
Address: 4 The Hawthorns, Ennis, Clare V95T8W7, Ireland

Office Hours (Irish Time):
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday & Public Holidays: Closed

If you contact us outside of working hours, we’ll get back to you as soon as possible the next business day.

Frequently Asked Questions

To save you time, check out our FAQ page where we cover topics like:

• Delivery timeframes

• Payment options

• Order tracking

• Product warranties

• How to make a return or request a refund

We’re Here Because You Matter

At ZBiiz, we don’t just sell products — we build trust. Our goal is to be your go-to partner for everything home-related. Whether you’re outfitting a new home or upgrading a single appliance, we’re here to make it easy and enjoyable.

Thank you for choosing ZBiiz. We’re proud to serve you.